Service terms

About us

These terms apply when a consumer purchases The Life Sort-Out online. Please save or print a copy.

What you are purchasing

The Life Sort-Out costs £59 and includes:

• one 60-minute, one-to-one online session;
• a personalised written plan delivered within 24 hours after the session; and
• seven weekdays of reasonable, brief accountability support after the session.

Payment is taken in full through Stripe. After payment, you will be directed to Calendly to choose from the appointments available. A contract is formed when Stripe confirms your payment.

Scope and boundaries

Next Thing First provides practical organisation, planning and accountability support. It is not therapy, counselling, crisis support, medical care, financial advice, legal advice or a substitute for a regulated professional service. No diagnosis, treatment or particular personal, financial or health outcome is promised.

You remain responsible for your decisions and actions. If you are in immediate danger or experiencing a crisis, contact the appropriate emergency or crisis service rather than waiting for a session.

Your cancellation rights

You normally have the legal right to cancel this distance contract within 14 days after the day it is made, without giving a reason. To cancel, email hello@nextthingfirst.co.uk with a clear statement, or use the model cancellation form below.

If you choose an appointment that takes place during the 14-day cancellation period, you are expressly asking us to begin providing the service during that period. If you then cancel after part of the service has been supplied, we may deduct a reasonable proportion for work already performed. Once the service has been fully performed following your express request and acknowledgement, the statutory right to cancel ends. These terms do not affect any rights you have where a service is not supplied with reasonable care and skill.

Rescheduling, late cancellation and missed appointments

You may reschedule once without charge by using the Calendly link in your confirmation email at least 24 hours before the appointment. If you cancel with at least 24 hours’ notice, any refund due will be returned to the original payment method.

For cancellations made less than 24 hours before the appointment, or if you do not attend, we may offer a rescheduled appointment rather than a refund. We will act reasonably in genuine emergencies. Your statutory rights, including any applicable cooling-off right described above, are not restricted by this policy.

If Next Thing First needs to cancel, you can choose a new appointment or receive a full refund.

Appointments and delivery

You are responsible for providing an accurate email address, choosing an appointment, checking the time zone shown by Calendly and joining the Google Meet with a suitable device and connection. Please contact us promptly if the booking link or meeting link does not arrive.

Accountability support is intended for short weekday check-ins and is not continuously monitored. Exact response times are not guaranteed, particularly at weekends, on public holidays or during emergencies.

Privacy and confidentiality

How personal information is used is explained in our privacy notice. We treat session information as private but may disclose information where required by law or where reasonably necessary to respond to a serious and immediate risk.

Problems and complaints

If something is wrong, email hello@nextthingfirst.co.uk. We will aim to acknowledge the issue within two working days and resolve it fairly. Nothing in these terms excludes liability that cannot legally be excluded or limits your statutory consumer rights.

Law

These terms are governed by the law of Scotland. If you live elsewhere in the UK, you also retain any mandatory consumer protections that apply where you live.